Shipping & Delivery

Shipping & Delivery Policy

This policy explains how orders placed through Pet Mart are processed and delivered.

1. Shipping Destinations

Available shipping destinations and options are determined by the products in your order and the destination address. Available options are displayed during checkout where applicable.

2. Order Processing

After an order is successfully placed and payment is confirmed, it is prepared for fulfillment. Processing time can vary depending on product availability, supplier processing, destination, and other operational factors.

3. Delivery Times

Estimated delivery times may vary by destination, shipping method, carrier, customs procedures, and other circumstances outside our reasonable control. Any available delivery estimate shown at checkout or in order communications is an estimate and not a guaranteed delivery date.

4. Shipping Method

Orders may be delivered using available carrier and shipping services selected for the destination. Where tracking is available, tracking information may be provided after the shipment is dispatched.

5. Shipping Charges

Pet Mart offers free shipping on all orders. No shipping charge should be displayed for standard eligible orders.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other destination-country charges may apply depending on local rules and the shipment. Where such charges are imposed by the destination country, responsibility for them will be determined according to applicable law and the shipping arrangement for the order.

7. Address Accuracy

Please make sure your shipping information is complete and accurate. Delays or additional costs caused by an incorrect or incomplete address may be outside our control.

8. Delayed, Lost, or Damaged Shipments

If a shipment is delayed, lost, or arrives damaged, contact us with your order number and relevant details. We will work with the applicable carrier or fulfillment provider to investigate the issue and determine the appropriate resolution.