Cancellation Policy

We understand that customers may need to change an order. This policy explains when an order can be cancelled.

1. Cancellation Before Fulfillment

You may request cancellation as soon as possible after placing an order. We will make reasonable efforts to cancel the order before it enters fulfillment or is handed to the carrier.

2. Orders Already Processing or Shipped

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, the request may instead be handled under our Refund Policy and any applicable consumer rights.

3. How to Request Cancellation

Contact us at support@petmartnow.com as soon as possible and include your order number and the email address used for the purchase.

4. Cancellation Confirmation

A cancellation is not confirmed until we confirm it. If cancellation is approved for a paid order, the eligible amount will normally be refunded through the original payment method.

5. Exceptions and Legal Rights

Certain products, services, or orders may be subject to additional restrictions where permitted by applicable law. Nothing in this policy limits mandatory rights provided by applicable consumer-protection laws.

Last updated: September 3, 2026